Delivery & Returns

DELIVERY

Below you will find information about our delivery prices per zone and estimated delivery times, as well as the full list of countries we ship to.

You will receive a confirmation email after you complete your order, and a notification email when your order is dispatched.

 

UK (Excluding the Channel Islands)

£4.50 flat rate

Royal Mail Untracked

Estimated delivery time after dispatch: 2-3 business days

 

£8.00 flat rate

Royal Mail Tracked

Estimated delivery time after dispatch: 1-2 business days

 

Rest of the World

£7.00 flat rate

Estimated delivery time after dispatch: 4-12 business days

 

RETURNS POLICY

No quibble 30 day return policy

When you receive your order from us, you have 30 days to perform an exchange or get a full refund. Contact us at supervet@brandsin.co.uk

 

How do I return an item?

We deal with every return personally. If you wish to return an order, please contact us at supervet@brandsin.co.uk

On your email to us make sure you tell us:

Your order numbers

Which item(s) you wish to return

The reason for returning

Want an exchange? Tell us what you'd like to replace your item with

Or let us know if you want a full product refund

 

We reply to all exchange and refund queries within two working days.

Please remember:

 Allow 3-5 working days once the goods have reached us to process returns.

Any returns received after 30 days will not be processed.

All refunds will be credited back to the original method used to place the order.

Credit/debit card transactions can take 3-5 working days to show on your bank statement.

Please ensure any account details are current and up-to-date, as we may need to contact you regarding your return via email or telephone.

 

Shipping & Handling 

Customers are accountable for return shipping charges unless the goods are faulty when we will refund your postage. Goods are the customer's responsibility until they arrive with our customer service team.

Our returns policy does not affect the consumer's statutory rights.